Return Policy

Broken Or Damaged Item Policy

  • If any item arrives broken or damaged, please send a picture to with the order number so that we can replace the item at our cost.

    Return Policy

    • Understandably, because all of our products are personalized and can not be re-used, we do not accept returns. 

    Customer Error Policy

    • Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.

    Holiday Season Policy

    • During our busy holiday season we try our best to let you know your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. 
    • Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Family Amore or any of our carriers. Thank you for understanding.